Privacy Policy

This Policy applies to personal data processed through Etmaan. It does not apply to third-party websites or services that we do not control. If you do not agree with this Policy, please discontinue use of the Services.

We may collect identifiers and contact details you provide (such as name, phone number, and email), health-related information you choose to enter (such as symptoms, appointments, lab results, or prescriptions), device and usage data (such as device type, operating system, and app diagnostics), and communications you send to us through support channels.

We collect only what is reasonably necessary to provide and improve the Services.

We use information to operate and maintain the Services, personalize your experience, facilitate bookings and communications with healthcare providers, provide reminders and notifications where enabled, improve safety and performance, comply with legal obligations, and respond to your requests.

We retain information for as long as needed to fulfill the purposes described in this Policy, unless a longer period is required by law. We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure.

We may share information with service providers who assist us in hosting, analytics, customer support, or communications, subject to appropriate safeguards. We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of users and the public. We do not sell your personal information.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal data, or to object to processing and to lodge a complaint with a supervisory authority. You may adjust certain preferences in the app settings where available. To exercise your rights, contact us using the details provided in the app or on our official channels.

We may update this Policy from time to time. We will post the updated version within the Services and adjust the “Last updated” date. Continued use after changes constitutes acceptance of the updated Policy.

For privacy-related questions or requests, please contact us through the contact options listed in the app or on our official channels.